Refund and Returns Policy

Refund policy:

It is our mission to provide you with the highest-quality of skin and body care products with your services. In fact, you may like these products so much that you wish to use them every day in your own home! In the event you purchase any of our spa products for home use and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Unfortunately we cannot provide cash refunds for returned products. Instead, a spa credit will be provided for any returned products to be used on any other products or spa services available at Aglow Skincare.

Running late:

If running late, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled or shortened.

Cancellations:

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 48 hours in advance.

Any cancellations with less than 48 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Guests who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our guests and staff is valuable and have implemented this policy for this reason.

When you miss an appointment with us, we not only lose your business, but also the potential business of other guests who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and may have traveled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.

​When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation, so please have your credit card and/or gift certificate ready when booking.

About Ingrid Hernandez

Ingrid Hernandez is officially a Licensed Aesthetician & Makeup Artist! We are thrilled! Prior to this career, Ingrid served in the US Army and as a Radiation Therapist. However, she has been involved in the beauty industry for more than a decade. Ingrid made a decision to expand her services, so she attended and graduated from IRSC in Ft. Pierce. Her background has always involved people. Whether it was Military or Radiation Therapy. She believes that taking care and enhancing others is embedded in her. She truly believes that self care is a necessity and that it is not exercised enough.

Joining Cheryl at Aglow Skincare has been in the works for a few years, and finally taking the leap of faith has not come at a better time! The knowledge and dedication that Cheryl has for her clients and her spa is impressive. Ingrid has no doubt that together, they’ll be able to influence the beauty industry in such a way that has not been done before. Ingrid enjoys going to the spa and making individuals feel and look their very best. She feels that between her years of building her business as a soldier, mother and wife, she will bring great value to her clients! Ingrid looks forward to be of service for you.

About Cheryl Zuppa

With over a decade of dedicated experience in esthetics, I am a seasoned professional committed to the art and science of skincare. Having accumulated a diverse range of certifications over the years, I specialize in various aspects of esthetics, ensuring a comprehensive approach to beauty and wellness. My journey in the industry has been marked by a continuous pursuit of knowledge and excellence. Holding certifications in anti-aging treatments, acne solutions, dermaplaning, chemical peels, hydrafacial.

I’ve honed my skills to address a wide spectrum of skincare concerns. In addition to my expertise in esthetics, I am also certified in wellness practices that complement and enhance the overall health and vitality of my clients DNA customized fitness and nutrition an approach reflects my belief in the interconnectedness of beauty and well-being. With a passion for helping clients look and feel their best, I bring a unique blend of experience, skill, and a commitment to ongoing education.